Templator - Templator.com Service Disruption – Incident details

All systems operational

Templator.com Service Disruption

Resolved
Operational
Started over 1 year agoLasted about 6 hours

Affected

LPI Cloud - Website

Partial outage from 7:14 AM to 1:28 PM

LPI Cloud - Services

Partial outage from 7:14 AM to 1:28 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Key Points

    • Templator.com is currently experiencing a service disruption.
    • LT3Raptor is available.
    • Logged in users can capture templates, save jobs locally, export jobs to their PC and transfer them via USB, email, cloud storage (OneDrive, Google Drive, DropBox, etc.).
    • Jobs will sync once service has been restored.
    • We are actively working on restoring service as quickly as possible.

    Templator.com is currently experiencing a temporary outage. We understand the inconvenience this may cause, and we want to assure you that we are working diligently to restore full functionality as quickly as possible.

    The issue, which began on October 10th, has been identified to be an upstream provider our services are hosted with. Our dedicated team is actively engaged with them in resolving it. We understand the critical role Templator.com plays in your business operations, and we sincerely apologize for the disruption this may have caused.